Update

March 25, 2026

LMS Login & Clinics

Reference Bulletin for COAs regarding the LMS - March 25-2026 update

Resources

March 25 update

  • Adding historical clinic information updated.
  • COAs cannot edit the clinic in REMS once sent from LMS to REMS.
  • COAs need to ensure the date is correct, at minimum.

Clinic showing in LMS but not in REMS

Provided the ballchart IDs match between REMS and LMS for an official, if a clinic is showing complete in LMS but not showing in REMS, the COA can retrieve this information from the officials REMS credential account using the "+ Update Member Credential (Ballchart)" red button. This will fetch the Clinic and clinic date and add the credential to their profile. A very handy tool to avoid "undos" in LMS.

November 10 update

  • COAs can now “unlock” their own club clinics in LMS if they need to add an official to a clinic that has already been submitted.
  • A reminder that adding an official after a clinic has been completed and/or sent to REMS requires the clinic to be “unlocked” first and repeat the three steps to send the credentials to REMS (save clinic attendees, complete the clinic and send to REMS).
  • Note: there are many clinics in the LMS that were never sent to REMS (last step).  Always check this as a possible reason for missing credentials.

October 7 update

LMS Login issues & LMS clinics

In order to login to the LMS as an official, they need a Ballchart ID.  Some accounts do not automatically get a ballchart ID.  Sportlomo does run a script twice daily to add ballchart IDs to officials who do not have one. 

A reminder that officials must login to the LMS at least once for a COA to be able to add them to a clinic.  Sportlomo is supposed to be running a script daily to do this auto login.

Before emailing officials, always double check they have a ballchart ID.  You may want to delay communications until that is assigned and sportlomo does the auto-login script.

How to add historical clinics to REMS

  • The clinic needs to be added to LMS first with the correct date.  
    • You may need to add a different instructor then the one that did the clinic as they may not be in the LMS.
    • Clinic names to select:
      • Timer Clinic, choose both Intro to Swim officiating & Safety Marshal Clinics
      • For the old Stroke & Turn clinic, choose both Inspector of Turns and Judge of Stroke clinics
      • For Clerk of Course, choose Administrative Desk clinic
      • For Chief Recorder/Recorder clinic, choose Recorder Clinic only
      • For Chief Finish Judge/Chief Judge Electronic Clinic, choose both Chief Recorder & Chief Judge Electronics Clinics
  • In the notes to participants add a note for Nicole that this is for historical clinic addition.
  • Wait for approval
  • Add official (s)
  • Save attendees, submit for approval, send to REMS
  • Once in REMS, you can email Nicole to edit if necessary

How to add an official to a clinic that has already been sent to REMS

  • COAs can now do this. Unlock the clinic by "Undos".
  • Once unlocked, you will be able to add more attendees, save attendees, submit for approval and re-send to REMS.
  • Note: there are many clinics in the LMS that were never sent to REMS.  Always check this as a possible reason for missing credentials.